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Travel Dates:
Arrival (Check in)
Nights
Departure (Check out)
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Adults
Children (Age under 12 Year)

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The Gold Hill Hotel Policies 

Thank you for choosing to stay with us at The Gold Hill Hotel. Below are hotel policies and procedures; read them carefully. As our hotel guests, by reading and signing your hotel registration card at check-in or by booking a reservation on our website, you are agreeing to abide by our hotel policies and procedures.
 
CHECK-IN
Check-in time is any time after 3 PM. If you arrive earlier than 3PM we will be pleased to store your luggage until your room is ready. Guests will be required to present a valid credit/debit card upon check-in along with a valid form of identification. The Gold Hill Hotel will make every effort to honor special requests (such as a specific floor or room number, adjoining rooms, roll-away beds, refrigerators, crib, etc.) upon your arrival. However, the availability of these items cannot be guaranteed in advance. The hotel reserves all rights to refuse service to any guests of the hotel who do not follow or comply with hotel policies.
 
LATE CHECK-INS
Any check-ins after 9 PM require 24 hour notice.  Prior arrangements are required otherwise the reservation will be cancelled at 5 p.m. on the night of the check in.
 
CHECK-OUT
Check-out is at 11 AM. If you require a later check-out, please contact us before 10 am on the day of departure, and we will do our best to accommodate your request. A charge may apply, depending on availability.
 
CASH PAYMENT
If you choose to pay cash you may do so at check out. A pre authorized credit card will still need to be kept on file for incidentals.
 
PET POLICY
All pets are prohibited inside of the hotel. Up to two pets are allowed in the outside cabins with a $38.00 non refundable cleaning fee per pet. (a fine of $250.00 will be applied to the bill if a pet is discovered). “Service animals” are allowed with proper documentation.
 
CANCELLATION POLICY
All hotel room reservations have a 24-hour cancellation policy unless otherwise noted. Any changes on packages or rates to your reservation must be done 24 hours prior to your arrival date. Reservations that are not canceled within 24 hours are subject to a charge of one night's stay plus tax.
 
SMOKING POLICY
Smoking is prohibited in all hotel rooms and cabins. Smoking is allowed on balconies connected to rooms (a $250.00 fine will be applied for smoking in a non-smoking room.) Smoking is allowed in designated “smoking” areas of the hotel.

ITEMS LEFT BEHIND
If you have left items behind The Gold Hill Hotel will hold onto your items for 30 days. The Gold Hill Hotel is not responsible for items left behind. You may come back and pick up your items within 30 days. The Gold Hill Hotel does not mail or ship items back to guests.

DEBIT CARDS
If you choose to use your debit card to reserve your hotel rooms your financial institution may choose to place a hold of the full anticipated dollar amount of your stay through your departure date, as well as an estimated hold for incidentals. Remaining funds due back to your debited account will be released upon check-out, which may take 4-15 business days to process. Additionally, your financial institution may have a contracted amount of time before the funds are released back to you, which can take up to 15 business days.
 
PRIOR AUTHORIZATION OF CREDIT CARDS – DECLINED CREDIT CARDS
Credit card check-ins will be processed on the morning of your arrival at the hotel.  You will be notified of a declined credit card upon the morning of your arrival.  If a call back is not made to the hotel with a valid credit card by 5 p.m., your reservation will be cancelled.
 
ROOM TAX
All reservations consist of a 10% room tax charge per night.
 
 
NO UNAUTHORIZED PARTIES IN CABINS OR HOTEL ROOMS
No private parties allowed in the Cabins or Hotel rooms located on the property.  The Max Occupancy of each cabin is the Max number of people allowed in each of the Cabins or Rooms.  This includes the outside areas around the cabins, such as the Gazebo area next to the Brewery Lodge as an example.  If we find that you have exceeded this Max amount without prior authorization, a $500 party fee will be added on to your room charge.
 
DAMAGES TO ROOMS OR CABINS
Damages to the hotel rooms or cabins shall result in a $150 charge to your credit card or an amount commensurate with the damage incurred.
 
AGE RESTRICTIONS
Guests must be 18 years or older to check in without a parent or legal guardian.
  
PROMOTION POLICY
If you choose to take advantage of any promotions offered through the hotel, please follow all restrictions associated with each offer. Management reserves the right to change or cancel all promotions.
 
NO IN-ROOM FIRES
The Gold Hill Hotel has five rooms with non operable fire places. If there is evidence of a fire being burned you may be asked to leave as well as being charged a $250.00 cleaning fee.
 
ROOM KEYS
A $25 fee will be charged for room keys that are not returned.
 
 
 
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